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Telephony

The new eRSP™ Telephony feature is a fully integrated time and attendance service that provides real time visibility to work activity at your client locations. Using the telephone, employees can clock-in when they arrive and clock-out when they leave as well as report mileage and receive office messages via voice mail.

eRSP™ uses the telephone clock information to provide on-site service status on the calendar, post actual hours worked and initiates a variety of alerts to enable quick reaction to potential missed service opportunities.

Because the eRSP™ Telephony feature is fully integrated, changes to the calendar are immediately recognized by the next call making it very easy to make last minute substitutions or changes to the schedule.

And finally, the eRSP™ Telephony feature provides several exception resolution tools to make it easy to keep your calendar current and up-to-date with the normal everyday impacts to the schedule.

Telephony Features

The following are a list of feature components of the new eRSP™ Telephony feature.

Telephone Call Features

  • English and Spanish language voice prompt options
  • Caller ID Enabled
  • Mileage
  • Rounding options
  • Continuous shifts support
  • Voice Mail

Calendar Features

  • Real-time on-site status on the eRSP™ Calendar
  • Daily assignment status listing
  • Automatic posting of time sheet claims
  • Fully integrated call exception resolution on the eRSP™ Calendar
  • Call logs and exception reports

Alert Features

  • Late shift alerts
  • Second level escalation alerts
  • Resolution notifications
  • SMS and Email alert notification messages
  • Customizable tolerance levels
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